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Deliver Exceptional Customer Experiences With Gorgias and BVA

BVA and Gorgias are partnering to help brands deliver exceptional customer experiences across channels. BVA is a Premier Gorgias partner and the only certified optimization agency for Gorgias customers.

1) Customer Expectations Are High

The COVID-19 pandemic has caused a massive shift from physical retail to online shopping. And although the direct-to-consumer approach yields many benefits over traditional retail, brands still experienced a surge in customer support tickets and requests during the pandemic.

Increasingly, consumers expect businesses to know about their order/account history across touchpoints and provide personalized, timely, customer support.

73% of people say CX is an important factor in purchasing decisions and 90% rate an “immediate” response as important or very important.

However, keeping track of customer communications across channels can be time consuming, and without the right tools or support, customer data can become siloed. This leads to slower response times, lack of personalization in interactions, and ultimately, frustrated buyers.

Gorgias is partnering with BVA to help brands provide exceptional customer experiences consistently.

“The new solution partnership between Gorgias and BVA will be a great benefit to our common merchants. BVA's extensive expertise in eCommerce implementations will help provide merchants with optimized deployments and maintenance of Gorgias, allowing them to take full advantage of the platform and maximize ROI.” Philippe Roireau, VP of BD and Partnerships, Gorgias

What It Means To Deliver Exceptional Customer Experience

With BVA and Gorgias, you can easily:

  • Drive and track revenue with customer support sales strategies and automations. Plus see the ROI of your support team and track revenue per agent.
  • Increase efficiency by combining all your customer communication channels into one place, including email, SMS, social media, live chat, and phone.
  • Provide personalized and consistent brand experiences using easily accessible customer data and pre-written responses that reflect your brand tone.

BVA is a Premier Gorgias partner and the first certified implementation agency for Gorgias customers.

“We’ve been recommending Gorgias to merchants for years, they are the #1 helpdesk for Shopify brands. With this new collaboration, our teams are equipped to implement and optimize Gorgias on Shopify stores to reduce ticket response time and drive additional revenue for brands.” Theresa Reed, VP of Sales & Partnerships, BVA

3) Introducing The Gorgias & BVA Offering

Gorgias provides customers support teams with a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, and contact us page in one unified view to streamline your support tickets, saving time and money.

BVA is the only certified optimization agency to help brands:

  • Set up Gorgias
  • Connect Email, LiveChat, Facebook & Instagram
  • Setup & Build Contact Forms
  • Connect Other Third-Party Solutions (Klaviyo, Yotpo, Recharge, Attentive, and more)
  • Set Up Common/Advanced Views, Rules and Tags
  • Set Up Common Questions
  • Customize the Chat Feature
  • Create Custom Integrations & Widgets
  • Deliver Advanced Reporting

Whether you're just getting started with customer support or you are an existing Gorgias customer looking to enable more advanced features, BVA can help you make the most of your investment.

Get in Touch!

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